The service team is structured to combine electrical expertise with process understanding. Service leads are typically engineers with both electrical control knowledge and familiarity with nonwoven production processes.
This enables direct and efficient problem-solving, particularly in remote support scenarios. Electrical issues can be diagnosed and resolved quickly, while process-related adjustments can be addressed without relying on multi-layer communication.
The result is faster response, clearer communication, and more effective on-site or remote support.